shipping + returns
FREE shipping on all orders over $100
Shipping:
$5.95 flat rate shipping on all ordered under $100. All orders placed after 5PM EST Monday - Thursday will ship the following business day. All orders placed Friday - Sunday will ship the following Monday. You will receive an automated email when your shipping label is printed. Tracking information is included with all packages but please allow up to 24 hours for the carrier to update the tracking. Your order will arrive within 2-5 business days. Any shipping delays due to holidays, weather, or the shipping courier are beyond our control.
Please note that delivery times do not include weekends or holidays.
Returns:
We offer returns within 30 days of the delivery date for a store credit. Items that are marked “FINAL SALE”, including earrings and sale items, cannot be returned. Your item(s) must be unused, unwashed, and in the same condition that you received it, with the original tags and packaging. Please note that shipping costs will not be refunded.
If your return arrives within 15 days of the date you received your package, there is no restocking fee. Returns that arrive past the 15 day period may have up to a 15% restocking fee.
All returns should be shipped to:
33 Walnut Street
Clayton, NJ 08312
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your store credit will be processed within 3 to 5 business days of receipt. If you have not received your store credit or need assistance please email us at hello@loveleeandco.com
Price Matching & Adjustments:
We will match any publicly advertised/listed price from another vendor.
If you have a discount code and forgot to use it at checkout, we regretfully cannot apply the discount post purchase.
Lost or Stolen Packages:
The shipping courier (UPS or USPS) is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. We are not responsible for packages once proof of delivery is provided.
It is the customer's responsibility to ensure the shipping address is correct. We are not responsible for undelivered packages due to an incorrect shipping address entered by the customer, or if a package is shipped back to us due to an incorrect or undeliverable address. Please make sure all shipping info is correct before placing your order. An additional flat rate of $8 will be charged to the customer to re-ship any order that was placed with an incorrect or undeliverable shipping address.
International Shipping: Coming soon!
Still need help? Reach out to us via email at hello@loveleeandco.com Please allow up to 48 hours for a response (Monday-Friday)